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Last updated: May 2025

Who We Are

ExcelSkillsHub Ltd (Co. No. 17193336). Contact: hello@excelskillshub.co.uk.

Data We Collect

• Identity & contact details
• Enrolment & qualification information
• Technical data: IP, cookies, pages visited

How We Use It

To deliver training, meet regulatory obligations, and improve our services. We do not sell your data.

Your Rights

Under UK GDPR: access, correction, erasure, objection. Complaints to the ICO.

Last updated: May 2025

Agreement

By accessing our website or enrolling on a course, you agree to these Terms.

Learner Obligations

Learners must engage actively, submit original work, and comply with our and the awarding body's policies. Plagiarism results in withdrawal.

Intellectual Property

All course materials remain our intellectual property.

Governing Law

England and Wales.

Last updated: May 2025

Strictly Necessary

Required for site function — session and navigation cookies.

Analytics

Anonymised tools to understand page visits. No PII collected.

Live Chat

Tawk.to cookies enable the chat session.

Managing Cookies

Control via browser settings. See aboutcookies.org.

Last updated: May 2025

14-Day Cooling-Off

Full refund if no materials accessed within 14 days of enrolment.

After 14 Days

• Within first 4 weeks: 50% refund
• After 4 weeks: no refund
• Registration fees non-refundable once submitted

Requests

Email hello@excelskillshub.co.uk. Processed within 10 business days.

Last updated: May 2025

Our Commitment

Committed to safeguarding all learners including adults at risk and young people 16-18.

Reporting a Concern

Contact: safeguarding@excelskillshub.co.uk. Emergency: 999.

Prevent Duty

We meet our Counter-Terrorism and Security Act 2015 obligations.

Last updated: May 2025

Stage 1 — Informal (5 working days)

Email hello@excelskillshub.co.uk.

Stage 2 — Formal (15 working days)

Written complaint to complaints@excelskillshub.co.uk.

Stage 3 — Escalation

Escalate to NOCN or ESFA if unresolved.